1. Scope of application
These General Terms and Conditions (GTC) shall apply to all present and future services offered by Alpinum Accounting AG (Alpinum) to its clients. The parties may agree in writing on provisions deviating from these GTC. These GTC, subject to any written agreements to the contrary, shall form the contractual basis for the provision of services by Alpinum to the client.
These GTC may be amended by Alpinum at any time. If the customer does not reject the new GTC within a period of 60 days after notification, they shall be deemed approved.
2. Scope and performance of the service
Alpinum shall perform the service carefully and competently within the scope of the information provided by the customer, instructions given and on the basis of its own experience.
The customer’s instructions shall be given in writing or by e-mail. In urgent cases, Alpinum may also act without special instructions from the customer and shall be guided by the presumed interests of the customer. In such a case, the customer shall be informed immediately.
Alpinum shall be entitled to use subsidiaries for the execution of the contract or individual parts thereof at its own discretion; as well as to transfer the entire or part of the execution of the contract to (external) third parties (service providers).
3. Cooperation of the customer
The customer shall ensure that Alpinum has the necessary, competent and decision-making contact persons available during the entire term of the contract.
The customer shall provide Alpinum with the information and documents required for the provision of the services in a timely manner and without being requested to do so. Alpinum may assume that documents and information supplied are correct, complete and in compliance with the law.
4. Communication
By providing an e-mail address or using any other electronic collaboration platforms, the customer agrees to communicate with Alpinum by such means of communication and shall bear all risks associated therewith, such as unlawful intrusion or damage by viruses or unauthorized third parties. Alpinum disclaims any liability for damages in connection with the use of e-mail and/or other means of communication as well as collaboration platforms.
5. Secrecy
The parties shall be obliged to treat all information and data obtained in the course of the performance of the contract as confidential. Particularly confidential are the financial circumstances of the customer, customer data, work and process flows. This duty of confidentiality shall continue to exist after termination of the contractual relationship. The duty of confidentiality applies without restriction, unless there is a written or e-mail release from this obligation or there is an official / judicial duty to disclose information.
6. Rights of use
All copyrights and rights of use to all documents or other work results created by Alpinum as well as the know-how developed in the process shall remain with Alpinum.
Alpinum shall grant the customer in each case a non-exclusive and non-transferable right of use for an unlimited period of time for the customer’s own exclusive use of the documents, products and other work results provided to him, including the respective associated know-how.